Customer Return Policy
At [GORGEOUS LADY], we are committed to your satisfaction and want you to have a positive shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you with our return policy.
Returns and Exchanges:
1. Eligibility:
- You may be eligible for a return or exchange within 2 days from the date of purchase, depending on the specific product. Please check the product description for the return eligibility period.
2. Condition of Products:
- To be eligible for a return or exchange, the product must be in its original packaging and in unused and unopened condition. We cannot accept returns or exchanges for products that have been used or opened due to hygiene and safety reasons.
3. How to Initiate a Return:
- To initiate a return or exchange, please contact our customer support team at ladygorgeous842@gmail.com within the eligible return period. Provide your order number, the name of the product you wish to return, and the reason for the return.
4. Return Shipping:
- Return shipping costs are the responsibility of the customer, except in cases of damaged or defective products. We recommend using a trackable shipping method for your return.
5. Refunds and Processing:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange. If approved, refunds will be processed to the original payment method used for the purchase. Please allow 5 to 6 business days for the refund to appear in your account.
6. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately. We will provide instructions on how to return the product, and a replacement or refund will be arranged promptly.
7. Final Sale Items:
- Some items may be marked as “Final Sale” and are not eligible for return or exchange. Please check the product description for any final sale exclusions.
8. Gift Returns:
- If you received a cosmetic product as a gift and would like to return or exchange it, please contact our customer support team for assistance. We will do our best to accommodate gift returns.
9. Contact Us:
- If you have any questions or need further assistance regarding returns or exchanges, please reach out to our customer support team at ladygorgeous842@gmail.com or +92 330-8430087.
Gorgeous Lady values your satisfaction and appreciates your business. We strive to provide high-quality cosmetic products and excellent customer service. Thank you for choosing us for your beauty needs.
Note: This return policy is subject to change, and the most current version will be available on our website.